Privacy Policy

Last updated: 25 January 2025

1. Introduction
Rolling Hills Farmstead (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or stay at our property.

2. Information We Collect
When you interact with us, we may collect the following types of information:

Personal Information: Name, email address, phone number, billing address, and payment details.
Booking Information: Dates of stay, special requests, and preferences.
Technical Information: IP address, browser type, operating system, and browsing behavior on our website.
Communication Data: Emails, feedback, and inquiries submitted through our website or other contact methods.

3. How We Use Your Information
We use the information collected to:

Process bookings and provide services.
Communicate with you regarding your reservation and inquiries.
Improve our website, services, and customer experience.
Comply with legal obligations and protect our property.
Send marketing communications if you have opted in to receive them.

4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:

Service providers such as payment processors and booking platforms to facilitate your reservation.
Legal authorities when required by law or in response to legal processes.
Third-party analytics providers to improve our website performance.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Your Rights
You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request the deletion of your data under certain circumstances.
Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at [Insert Contact Email].

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such sites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Rolling Hills Farmstead
info@rollinghillsfarmstead.co.za

By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy.